FAQ

Straight answers about ORNALIO materials, waterproof wear, care, and orders.

Water & wear

Can I shower with ORNALIO jewelry?

Yes. ORNALIO pieces are designed for daily water exposure, including showers. After chlorine or saltwater, rinse with fresh water and pat dry.

Is ORNALIO jewelry actually waterproof?

Yes - the pieces are made with 316L stainless steel and 18k gold PVD coating, both corrosion-resistant by design. You can shower, sweat, and swim in them. Rinse after ocean or pool water to remove deposits.

Can I wear it to the gym?

Yes. Sweat does not damage PVD coating on 316L steel. Rinse after intense workouts as a good practice - mainly to prevent buildup at joints and settings.

Materials & safety

Will ORNALIO jewelry turn my skin green?

No. 316L stainless steel contains no copper - the metal that causes green skin discoloration. Learn why jewelry turns skin green and which metals never do.

Is it good for sensitive skin?

Yes. 316L stainless steel releases nickel below EU EN 1811 safety thresholds - the same alloy used in surgical implants. Most people with nickel sensitivity wear it without reaction. Full 316L sensitive skin guide.

Is ORNALIO jewelry real gold?

ORNALIO uses 316L stainless steel with 18k gold PVD coating. The gold color is real PVD-applied gold - not spray paint or standard plating. The core is steel, not solid gold.

What is PVD coating?

PVD (Physical Vapor Deposition) bonds a gold layer to 316L steel in a vacuum at a molecular level - unlike standard electroplating, which only adheres to the surface. The result is a more durable, tarnish-resistant finish. Read the full PVD guide.

How long does the gold color last?

With daily wear and normal care, PVD coating typically lasts 2-5 years - significantly longer than standard gold plating (2-12 months). See the realistic PVD longevity breakdown.

Care & warranty

How do I care for ORNALIO jewelry?

Rinse with mild soap and warm water after saltwater or chlorine. Pat dry with a soft cloth. Avoid applying perfume, bleach, or acetone directly on pieces. Store separately in a pouch or box to prevent scratches. Full care guide.

What does the lifetime color guarantee cover?

If your ORNALIO piece loses its color from normal everyday wear, we replace it at no cost. The guarantee covers color fading - not physical damage from impact or misuse. See full warranty terms.

How do I claim a warranty replacement?

Contact us via the contact page with your order number and a photo of the piece. We will respond within 2 business days.

Orders & shipping

What is your return policy?

ORNALIO accepts returns within 30 days of delivery for unworn, undamaged items in original packaging. Earrings are not returnable for hygiene reasons unless defective. See full refund policy.

How long does shipping take?

Standard US shipping takes 3-7 business days. Expedited options are available at checkout. You receive a tracking number once your order ships.